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Home > During the Tenancy > Just the Facts > Landlord Obligations > Protecting Tenant Information

Protecting Tenant Information

As a landlord you have a duty to make sure that all personal information that you keep is accurate, up-to-date, complete and not misleading. You must also ensure the information is kept secure by making sure that unauthorized people do not have access to it, in any way.

If a tenant withdraws their consent for you to collect, use or disclose the information, or asked you to correct the information, you can still keep the information for reasonable purposes. Such a reasonable use might be for tax purposes. 

At least one person in each business must be assigned the job of making sure that the requirements of PIPA are met. The name of that person should be made available to tenants. 

If your conduct with respect to the protection of private information is challenged, the standard used for measuring will be what is reasonable in the circumstances. In operating your rental business you have a duty under PIPA to develop policies and practices to meet your obligations.

Buying or selling rental property

If you buy, sell or lease rental property you can only collect, use and disclose personal information for the purposes of the business transaction. During the sale process and up to completion, you can use a tenant’s personal information without their consent if it is necessary to decide whether or not to go ahead with the business transaction.

For example, a prospective purchaser of a rental business will want to know the amount of income from rent. The information must relate to the business transaction in some way. If the transaction is not completed, the person or business that received the information must destroy it or give it back.

January 2006